Modern voice + messaging built into Microsoft Teams
A unified calling, texting, and collaboration experience native to the Teams app your people already live in.
Native
Inside Microsoft Teams
Lifelines stay live during outages.
2 paths
Operator Connect or Direct Routing
Choose the model that fits your IT.
100%
Compliance-ready
Recording, retention, audit logs.
Connect Your Way
Choose the right Microsoft Teams calling path
Organizations can connect Teams to the PSTN in two primary ways: Direct Routing or Operator Connect. Each offers unique advantages depending on your IT strategy, compliance, and desired level of control.
Option A
Direct Routing
Connects Microsoft Teams to the PSTN using certified Session Border Controllers (SBCs). Full control over call flows, carrier selection, and advanced routing logic.
- Ideal for complex telephony requirements
- Supports hybrid environments and legacy systems
- Custom routing, failover, and multi-carrier redundancy
- Greater flexibility for global deployments
- Often more cost-efficient at scale
Best for: enterprises needing customization, multi-site routing, or PBX/contact center integration.
Option B
Operator Connect
Provision phone numbers and calling services directly inside the Microsoft Teams Admin Center using a certified telecom provider.
- Simplified provisioning and number management
- No SBC management required
- Faster deployment, reduced IT overhead
- Carrier-managed reliability and support
- Seamless integration with Teams policies and governance
Best for: organizations wanting a streamlined, low-maintenance Teams calling solution.
Advanced Features
Extend Teams with powerful add-ons
SMS/MMS in Teams
Send and receive business text messages inside Teams.
Call Recording
Secure storage, playback, and compliance-ready retention.
Slack Connector
Cross-platform messaging between Slack and Teams users.
Faxing Add-On
Digital faxing integrated into Teams workflows.
Attendant Console
Advanced call handling for reception and front-line teams.
Contact Center
Enterprise-grade customer engagement powered by partner tech.
Attendant Console & Contact Center
Maximize the value of Microsoft Teams
Attendant Console transforms Teams into a true reception platform — improving call routing, presence visibility, and front-line responsiveness. Contact Center extends that experience into enterprise-grade customer support and sales workflows.
Smarter Routing
Drag-and-drop transfers, presence-aware queues.
Faster Response
Reduce wait times and call abandonment.
Happier Customers
Right person, first time, every time.
Enterprise CX
Powered by certified partner technology.
Voice AI Agent
Always on. Built for high call volumes.
Voice AI Agents transform how organizations handle calls — delivering instant responses, natural interactions, and automated workflows that keep business moving around the clock.
Instant, 24/7 Call Coverage
Every call is answered immediately—no queues, no missed opportunities.
Automated Intake & Routing
AI captures caller details, identifies intent, and routes or logs the call accurately.
Built to Handle High Call Volumes
Voice agents manage multiple conversations at once, supporting growth without expanding your team.
Actionable Call Insights
Every interaction becomes structured data to improve staffing, service, and customer experience.
FAQ
Questions about Teams Connect? We've got answers.
Carrier-managed calling integrated with Microsoft Teams. Setup and management happen inside the Teams Admin Center, with pre-approved Operators connecting over Microsoft's secure cloud infrastructure.
Yes. Open Teams, click on the Teams Connect SMS app, and start texting. Supports SMS and MMS, with all messages routed through your business number for centralized, professional communication.
A custom solution connecting Session Border Controllers (SBCs) to Teams. Offers more flexibility over carrier choice, routing, and integrations — with greater control but more technical involvement.
Enable automatic or manual call recording for inbound and outbound PSTN calls. Recordings are stored securely in your own SharePoint or our cloud, with retention policies and access controls for compliance.
Trusted by teams across industries
