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We’re excited to introduce Teams Connect—a smarter, easier way to bring voice and contact center capabilities into Microsoft Teams. Whether your business prefers Operator Connect, Direct Routing, or a hybrid deployment, Teams Connect adopts to your environment. Plus, you can unlock features like SMS, MMS, Call Recording, a Receptionist Console, and Native Contact Center, all in the Microsoft Teams interface.
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Traditional phone systems often operate separately from collaboration tools, creating silos and inefficiencies. Teams Connect bridges that gap by embedding voice and customer engagement features directly into Microsoft Teams.
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“Teams Connect was built for the way people work today,” said Oscar Reyes, founder of UCC Networks. “It’s a single solution that keeps Teams users connected—whether they’re placing calls, texting clients, or managing customer service queues. That’s a real difference in daily workflow.”
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Teams Connect Capabilities:
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Direct Routing, Operator Connect, or Hybrid Setup: Flexible deployment based on your organization’s architecture and compliance requirements.
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SMS/MMS Messaging: Send and receive texts within Teams—perfect for sales, support, and field teams.
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Call Recording: Built-in, compliant call recording for quality assurance, training, and regulatory needs.
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Receptionist Console: Streamlined call handling with one-click transfers, presence-based routing, and more.
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Contact Center Integration: Connect Teams with industry-leading CCaaS platforms like Landis and Xima.
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AI-Powered Features: Optional AI tools for sentiment analysis, call summaries, and smart routing.
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Support & Onboarding: Expert implementation and support from the UCC Networks team.
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“Teams Connect was built for the way people work today,” said Oscar Reyes, founder of UCC Networks. “It’s a single solution that keeps Teams users connected—whether they’re placing calls, texting clients, or managing customer service queues. That’s a real difference in daily workflow.”
– Oscar Reyes, Founder of UCC Networks
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Pricing & Flexibility
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Teams Connect is designed to meet organizations where they are—with flexible pricing models to support different needs and growth stages.
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- Teams Connect Pay-As-You-Go – Starting at $3.49/user/month, this plan is ideal for businesses looking for flexibility and low commitment.
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- Teams Connect Pro – At $8.95/user/month, this plan includes unlimited domestic calling, perfect for organizations with high call volumes and predictable usage.
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A variety of add-ons are available to Teams Connect, including:
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- SMS/MMS Messaging
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- Receptionist Console
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- Call Recording
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- Contact Center Integration
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- AI Features like sentiment analysis and call transcription
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Teams Connect makes it easy to unify voice and messaging across locations, teams, and workflows. Whether it’s a multi-location healthcare provider, regulated finance, retail chain, or a global enterprise looking to consolidate communications, Teams Connect is built to grow as communication needs evolve.
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Teams Connect is part of UC Connect, an all-in-one communications suite by UCC Networks that reimagines how businesses talk, text, chat, fax, and use AI on one secure, cloud-powered platform.
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See Teams Connect in Action
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Ready to level up your Microsoft Teams environment? Visit www.ucconnect.ai/teams-connect to learn more, schedule a demo, or request a custom quote. Your Teams, powered by UCC Networks.
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About UCC Networks
[/vc_column_text][vc_column_text]Teams Connect is a UCC Networks product. UCC Networks is a leading service provider of unified communications and contact center solutions tailored for business, financial, government, healthcare, retail, and international industries.[/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]Book a meeting today!
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